Report Pipeline
emergencies 24/7
Call 1-866-351-7473


Emergency Preparedness

Crimson has developed detailed plans for a timely and effective response to any release that might occur on any of our pipelines or at any of our facilities. These plans are routinely reviewed and updated. We practice  planned response activities during drill exercises where we include qualified spill response contractors as well as representatives from state, federal, and local responders. These include representatives from US EPA, US Coast Guard, local fire departments, sheriffs, and various State agencies. Following each and every drill exercise we look for opportunities to improve our plans and training and make adjustments as appropriate.

In case of an emergency…

Call 911 or your local emergency response number and then call our 24-hour emergency number (866) 351-7473.

Community and Public Awareness Program

Crimson is dedicated and strongly committed to providing meaningful information about our pipelines and pipeline safety and to doing our part to create public awareness on an ongoing basis.

Pipelines are Lifelines

Video resources

Fuel Your Family: Affordability - Click to play video

Fuel Your Family: Affordability

Pipelines Are Lifelines That Fuel My Family - Click to play video

Pipelines Are Lifelines That Fuel My Family

Call 811 Before You Dig

We need your help to keep our pipelines safe. Before you reach for a shovel to plant your new shrub, or before your pool installer breaks ground, be sure that you contact the nationwide “Call Before You Dig” phone number (811) to locate and mark all underground utilities. It’s quick, easy, and it’s free!

The number one cause of pipeline accidents is from excavators or individuals striking pipelines without having underground utilities properly marked.

Tips for Calling 811:

  • Call 811 at least two business days before starting any excavation project.
  • When you call, tell the operator where you plan to dig on your property.

What Happens When You Call 811

  • The One-Call Center will notify Crimson — as well as your electric, phone, gas and other pipeline companies — of your planned excavation. A Crimson representative will come to your proposed excavation site, mark the location of our pipeline(s), and provide additional information, if needed.
  • You and your neighbors’ safety are extremely important to us, so please, always call 811 before you dig.

Giving Back

Crimson supports STEM Programs for public and private education and non-profit organizations including:

  • Komen for the Cure (Breast Cancer)
  • Boys & Girls Clubs - So. Cal. (Youth Empowerment)
  • American Red Cross (Disaster Relief)
Emergency Number - 24-hour
Control Center: 1-866-351-7473